Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Crowd with internal directory and delegated authentication directory license count user mismatch

The number of users in the internal directory is 75 the number of licenses used is 90? 15 are missing?

Suggestions?

2 answers

0 votes
Marcin Kempa Atlassian Team Jan 09, 2018

Hi @Terry Harple

 

Which version of Crowd are you using? License counting was improved in Crowd 2.11 as described here.

Do you have multiple directories or is this the only one? 

Please also note that the license usage is updated in Crowd every 6 hours.

Best Regards,

Marcin Kempa

Powered by Atlassian Crowd Version: 2.12.0 (Build:#751 - 2017-04-25)

Marcin Kempa Atlassian Team Jan 09, 2018

I just noticed that in the title of this question, you've mentioned the delegated directory. Is this directory mapped to any of your applications in Crowd?

How many users are in this directory? as in the internal one there are 75 of them as you've mentioned.

 

Best Regards,

Marcin Kempa

All application share 2 directories configured as described here:

https://confluence.atlassian.com/crowd/configuring-a-delegated-authentication-directory-128287004.html

This means that you can have your users authenticated via an external LDAP directory while managing the users and groups in Crowd.

So we have 100s of users in LDAP/AD directory but they are only used for authentication. They are never stand alone users.

0 votes
Bruno Vincent Community Leader Jan 09, 2018

Hi @Terry Harple

As a complement to @Marcin Kempa's answer, you can go to Settings icon > Licensing and click Recalculate your user total under Current Users.

Yes, I have done this repeatedly.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Do Not Lose your Customer’s Trust

Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...

24 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you