Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,261
Community Members
 
Community Events
176
Community Groups

Crowd with internal directory and delegated authentication directory license count user mismatch

The number of users in the internal directory is 75 the number of licenses used is 90? 15 are missing?

Suggestions?

2 answers

0 votes

Hi @Terry Harple

As a complement to @Marcin Kempa's answer, you can go to Settings icon > Licensing and click Recalculate your user total under Current Users.

Yes, I have done this repeatedly.

0 votes
Marcin Kempa Atlassian Team Jan 09, 2018

Hi @Terry Harple

 

Which version of Crowd are you using? License counting was improved in Crowd 2.11 as described here.

Do you have multiple directories or is this the only one? 

Please also note that the license usage is updated in Crowd every 6 hours.

Best Regards,

Marcin Kempa

Powered by Atlassian Crowd Version: 2.12.0 (Build:#751 - 2017-04-25)

Marcin Kempa Atlassian Team Jan 09, 2018

I just noticed that in the title of this question, you've mentioned the delegated directory. Is this directory mapped to any of your applications in Crowd?

How many users are in this directory? as in the internal one there are 75 of them as you've mentioned.

 

Best Regards,

Marcin Kempa

All application share 2 directories configured as described here:

https://confluence.atlassian.com/crowd/configuring-a-delegated-authentication-directory-128287004.html

This means that you can have your users authenticated via an external LDAP directory while managing the users and groups in Crowd.

So we have 100s of users in LDAP/AD directory but they are only used for authentication. They are never stand alone users.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events