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Crowd not working anymore after adding to many users. How do I revert?


I added an application link with a few groups linked to it. After this I could not access to Crowd anymore. Here is the message I'm having:

Your current license does not permit the number of users you have configured in Crowd, please upgrade to a new license, or contact Atlassian Sales Support.

So I obviously want to fix this but there is no access to the admin panel anymore... HOW DO I FIX THAT?!

4 answers

1 accepted

0 votes
Answer accepted

The best way to do this is to create an evaluation license and implement it to your Crowd server so that you would be able to log-in into it.

After youa re able to log-in please reduce the number of licensed users on your Crowd and re-implement your commercial license.

Hope it helps.

Septa Cahyadiputra

Hi Septa, thanks for your answer.

I mark your answer as the correct answer.

However I did it otherwise: I just restored the backup database from yesterday.


Nevertheless I think this behaviour is totally unacceptable.

Yeah, that would work also :).

BTW: To get a eval licence to fix this you need the server ID which you can't get to as you can't log in. It can be found in <crowd data dir>/crowd.cfg.xml


Thanks for the file location.

This situation is totally ridiculous. shameful

I am having the same problem.  The 'fix' you described is a complete hack.  I agree with Samuel that this behavior is totally unacceptable.  I have a lot of appreciation for Atlassian and the products you make, but this ridiculous.

Is this behavior change in the latest Crowd versions? We are on 2.72 and just experienced this. 

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