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Crowd AD not seeing all groups

Plexus ALM Supp
Plexus ALM Support Oct 18, 2012

When I look at the groups a user belongs to all seems well, but then when I search for the same groups in group list they are not visible. What am I doing wrong?

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Bruna Griebeler
Bruna Griebeler Rising Star May 13, 2013

Maybe this is happening regarding nested groups.

If the LDAP tree is too big, you can try creating more than one directory for the same LDAP, but creating different filtersfor different OUs.

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Brad Suhorepetz
Brad Suhorepetz May 19, 2013

Thank you for the information, this issue can be closed. We have used both suggestions and fine tuned Crowd.

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Harry Chan5
Harry Chan Rising Star Oct 18, 2012

Hi, we've had this before. Possibly a synchronization/cache issue. Either wait - look at cache expiry (and change this if required) or restart Crowd or try to get it to force update.

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Plexus ALM Supp
Plexus ALM Support Oct 25, 2012

Neither of these efforts were successful.

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