Do you own more than one Server or Data Center product? Do you have challenges provisioning users across your Atlassian products? Are you spending a lot of time integrating each Atlassian product with multiple identity solutions in your organization? If you answered yes to any of those questions, you'll want to continue reading and share your thoughts and feedback!
We know each of you use some form of identity management to handle user authentication across all of your Atlassian instances today. Whether it's the built-in identity features available in each product, third party marketplace identity apps or internal solutions you've built to manage your Atlassian users and groups - each of these options can present challenges.
If you're using the built-in identity features within the Atlassian products, you're likely spending a lot of time and effort upgrading each of them, as you may not have access to the same identity features across the Atlassian suite until you have upgraded each product. On top of this, these built-in identity features can sometimes place significant load on a product (i.e. Jira Software) causing it to waste resources running user management tasks rather than what it should be focused on (i.e. issue search and issue creation).
For those using single sign-on (SSO), multi-factor authentication (MFA), or other authentication options provided by a third party, you don't have a single location to integrate with all of your Atlassian products. Instead, you have to configure your identity solution with each Atlassian product you own - potentially exposing yourself to compatibility and upgrade problems in the future.
We understand you need a better way to easily integrate each of your Atlassian Server and Data Center products with your existing identity infrastructure - all while meeting your security and compliance needs. Atlassian Crowd is the solution that meets your identity needs and addresses some of these challenges you are experiencing today.
Today, Crowd allows you to centralize identity for all of your Atlassian Server and Data Center products. Instead of having to manage users in each product separately, you can shift this to Crowd, allowing your other Atlassian products to focus their operations and capacity on their intended purposes. Crowd can easily be used as an integration point between Atlassian Server or Data Center products and your current user directory infrastructure. It also integrates with many different directory types such as Microsoft Active Directory, Open LDAP, Generic LDAP and Microsoft Azure Active Directory.
As most of you probably know, Crowd can also stand as a user directory for Atlassian self-hosted products if needed, and eliminates the need to reach out to your IT team every time you want to modify your users' permissions. With Crowd, you can manage users from multiple directories and control application authentication permissions in one single location. It's built-in audit log allows you to track configuration changes - giving you an additional layer of security. Use Crowd's single sign-on for integrated applications or its REST API to centralize authentication for non-Atlassian applications.
Crowd is also available as a Data Center product providing high availability through active-active clustering so your users will have uninterrupted access to all systems connected to it with zero interruption to their work.
While Crowd solves many of your identity problems today, we realize there are still challenges with using it as your primary identity management solution. As a team, we're focused on bringing Crowd to the next level so that it can serve as the primary solution that integrates your Atlassian products with your existing identity infrastructure - whatever that may be. Going forward, the identity investments for our Server and Data Center products will be primarily focused on Crowd rather than in individual capabilities within each product.
Crowd will be the single location where you can easily integrate the Atlassian suite with third-party identity systems - including SAML based systems. We will improve Crowd's single sign-on (SSO) experience and your users will be able to log in to all Atlassian applications using a single login page that's easily customizable. This solution will be first available across Jira, Confluence, Bitbucket & Service Desk.
By using Crowd to centralize your identity management across your Atlassian Server & Data Center products you will have instant access to the newest authentication options and user directory connections provided by Atlassian and third party vendors, without needing to upgrade and configure each product separately. All you will have to do is update Crowd to have these features reflected across all of your Atlassian products.
We'd love for you to join us in this journey as we continue to improve the integration between your identity infrastructure and Atlassian products. We'd love to hear what you think so please comment with your questions, comments and feedback to join the discussion.
Maggie RoneyAtlassian Team
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