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update any plugins got an error that Problem accessing add-on file at <pluginName>

十七 I'm New Here Monday

When I want to update my plugins,every update actions will got this feedback:Problem accessing add-on file at <pluginName>

 

please help me reslove it。(an chinese subscriber)

 

my email:952045609@qq.com,

I download the <Confluence_support_2019-12-03-12-46-33> file,but there is no ways for upload,if it's need,concact with me thanks!

错误截图.png

 

 

1 answer

0 votes

Hello @十七,

Nice to meet you! Welcome to Atlassian Community.

If you are located in China, it's likely that the firewall is blocking connections. You will want to go through the procedure below to determine what exactly is being blocked.

You can also view the page in Developer Tools (Network tab) in your browser. It will mark the things being blocked in red so you can know what you need access to.

In order to upload apps to your instance manually, you want to click Upload App in the top right-hand corner of that screen.

CleanShot 2019-12-05 at 10.24.21.png

Let me know if you have any trouble.

Regards,

Shannon

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