unable to manage plugins or edit pages

[1E DevOps]

Hi Team,

we are facing an issue in our installation which doesn't allows us to edit any pages. We tried to disable some of the the plugins and it was impossible too.

We have checked that the base URL is matching in the Confluence configurations.

Thanks

[1E DevOps]

Hi Nic,

Thanks for your help, We have checked the license and It is been applied correctly and we are still under using the user count.  

Thanks

[Nic Brough -Adaptavist-]

Ok, can you describe exactly what "can not edit" and "cannot change plugins" really means.  Do the options appear?  Errors when you try to change things?

[1E DevOps]

Hi nic,

After editing a page and tryed to save we encounter an error message 

Same message, if I tried to disable a plugin.

Thanks

[Nic Brough -Adaptavist-]

Ok, that's happening after the licence checks.  Could you read the logs to see what it's doing?

[Nic Brough -Adaptavist-]

If you can't create or edit pages, then that probably means you have an expired evaluation licence or you have gone over the number of users your licence allows for.

Check the users and licence pages for info (there should be a highlighted box telling you if you're over)