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unable to login to confluence

Hello Team,

User can login to jira with same credentials username/password
but can not login to confluence

I have reset the password on jira too still KO on confluence

Jira login is OK
confluence login is KO

We are using using same active directory in both apps 

this failure is just for one user
others can login properly to the both apps with same creds


2 answers

2 accepted

2 votes
Answer accepted
Craig Nodwell
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 24, 2023

Hi @Pavan as mentioned if your users are authenticated via AD then you have to change the password there and not in Jira.  What application is managing the Confluence access?  AD or Jira?  If Jira make sure they are in the confluence_users group.

Hi @Craig Nodwell 

we are using **jira internal directory on jira ** and **confluence Internal directory and jira server directory  on conf**

0 votes
Answer accepted
Marc Koppelaar
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 24, 2023

Hi @Pavan 

If you use AD, you should reset the PW in AD for that user.

Otherwise check the Confluence logs on what happens when the user tries to log on.

Hello @Marc Koppelaar 

yes you are right 

I have reset the password of the user in jira manually 
user management >> search for the user >> Actions >> set password

then i logged into both the apps with same creds and it worked 

after that i asked user to reset the password with the reset link in jira , user just confirmed that he can access jira and confluence with new credentials

but still i don't get what happened and why it worked this way 

could you please explain


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