You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
User can login to jira with same credentials username/password
but can not login to confluence
I have reset the password on jira too still KO on confluence
Jira login is OK
confluence login is KO
We are using using same active directory in both apps
this failure is just for one user
others can login properly to the both apps with same creds
Hi @Pavan as mentioned if your users are authenticated via AD then you have to change the password there and not in Jira. What application is managing the Confluence access? AD or Jira? If Jira make sure they are in the confluence_users group.
Hello @Marc Koppelaar
yes you are right
I have reset the password of the user in jira manually
user management >> search for the user >> Actions >> set password
then i logged into both the apps with same creds and it worked
after that i asked user to reset the password with the reset link in jira , user just confirmed that he can access jira and confluence with new credentials
but still i don't get what happened and why it worked this way
could you please explain