Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

unable to edit users

Even though I am organization admin, I am not able to edit user details. 

So far I found out that possible reasons for this are:

1) You are not the organization admin (as suggested here: https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html ) But I am.

2) switch off External User Management (which already is)

What am I overlooking?

1 answer

0 votes

Hello @wrbrand,

Happy to help determine the reason for you not being able to edit your user's details.

Could you confirm which details exactly that you're not able to edit for your user? 

Regards,

Shannon

Hi Shannon,

 

when I try to manage the users, I only get an option to 'show details', but never 'edit details'. When I look at the details of a user, I am allowed to send an message to suggest changes for e-mail and name, but I assume that has to be confirmed by the user. And besides that I can change Access, Roles and Groups for the person but never any other details

What I want to change as administrator is the name of a user and the handle that is used to mention them.

Hello,

Thank you for confirming that. It sounds like the UI doesn't recognize you as an org admin, as you mentioned. I would recommend now that you contact the Cloud Support Team directly. They will be able to take a look first-hand and determine why you're not able to manage your users. Unfortunately, I won't be able to access that since you're not able to share private information over the Community.

Once you determine the reason for the issue, please feel free to return here and let us know what the problem was so that it can help other users.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

342 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you