I have tried to follow the documentation provided at
however this did not lead to a solution.
I think there might actually be some other issue because many other individuals are unable to log in.
All that I am able to see on the website is the login screen with constant, username/password are incorrect.
That suggests the user directory has dropped the affected users. Do any of you have admin access? If so, can you check the user directory page and test all of the servers?
If you don't have access, or you're not using external directories, the main thing to check is the application log file - are there any user or user directory related errors in there?
I asked around and everyone that we had setup accounts for were unable to login. So it does seem to have something to do with the login step.
I checked through the logs folder in the confluence storage directory and found this line
login login : 'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
Where is the application log file stored generally?
I'm not to sure what you mean by user directory. I did notice that when I was looking at the database when trying https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Right I only noticed one directory. So sounds like there aren't any user directories?
Confluence needs to have somewhere to get its list of users from - that's a user directory. It can handle many, so you could actually tell it to use several external sources for these directories, but for people who don't want to have any external source, Confluence ships with "embedded Crowd", which is a cut-down version of Atlassian's Crowd product.
Whatever the source of users, it caches a lot of the information in the embedded Crowd system. If you have not enabled any external directories, then the embedded Crowd is going to be the only place to look, and if you only saw one directory, it will be that one. I assume you looked at the table cwd_directory and found only one line?
The problem I have now is that the document you've pointed to is the only one that works. It looks like you've reset the password for admin ok, but it looks like they're not in the right groups - the "does not have use permission" implies they're not in confluece-administrators. The doc tells you how to fix that as well.
I was able to find the cwd_membership table, however I could not find a gloalpermissionentry table.
I did find a spacepermissions, but that sounds like permissions for the spaces aspect of confluence.
Additionally I found a content_perm table, however it contained nothing, it did have the headers
(id, cp_type, username, groupname, cps_id, creator, creationdate, lastmodifier, lastmoddate)
Looking at the spacepermissions the spaceid is empty for each row.
I tried to add the user id i have into the table, however I'm certain how. Looks like I need to create a space?
So I'm bit lost on where to go from here.
The spacepermissions table did have many entires. one such example is
permid | space id | permtype | permgroupname | permusername | creator | creationdate | lastmodier
12342 | | personal space | confluence-administrators | | | 2015-11-24 | |
So to me it seems odd that the permusername and space id is empty.
No, that's half correct.
This table contains the permissions for each space, but Atlassian have re-used it for the global permissions, by adding records with a null space id. The line you've got there is saying "the group confluence-administrators has the create-personal-space permission". Look for the one that has "system administration" in it - there should be at least one, and it should have a group that your admin user is in.
It does not work for users, only groups.
I found the SYSTEMADMINISTRATOR permtype within the spacepermissions table. That row also has confluence-administrators for the permgroupname.
Inside the cwd_group table the group_name confluence-administrators has id 888888 and active T. Additionally in the cwd_membership table there is a entry of
id , parent_id, child_group_id, child_user_id
(888888, 999999, , 1212121)
and lastly in the cwd_user table there is one user with the id of 1212121, user_name admin, and credential equal to the one I copied from the instructions above.
So that seems to indicate that there is a user admin with the password provided in the instructions above. Which the admin user is a member of the confluence-administrators group, which also has systemadministrator permissions.
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