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reset password issue - link in email not working

Thomas Lederer June 8, 2022

When a user tries to reset his/her password a link is sent as expected. Then the user enters his/her new password twice and then the following error message appears:

Anyone having the same issue? Just installed the Version 7.18.1 - has it to do with this version? Thanks.

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Cause

    User [Anonymous] does not have the required privileges.

Referer URL

https://<confluence-server>/resetuserpassword.action?username=xxxxxxxxxr&token=ec31817f4b0c39bb1cc13c0d4xxxxxxxxxxx5adb98

2 answers

1 accepted

1 vote
Answer accepted
Andy Tooke June 8, 2022

Hi there. We are currently having the same issue on version 7.13.7 (which has had the same security fix applied to it as 7.18.1)

Atlassian have confirmed that it is an issue, and have raised a bug ticket:  https://jira.atlassian.com/browse/CONFSERVER-79041

0 votes
Fabienne Gerhard
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 17, 2022

We from Team XALT have a running workaround plugin for our customers - no guarantee! Tested on multiple systems.

Check out and feel free to download BUGFIX

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DEPLOYMENT TYPE
SERVER
VERSION
7.18.1
TAGS
AUG Leaders

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