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"page tree failed to load" error message

Hi,

I am new at confluence. I got many times the "page tree failed to load" and the "something went wrong" error message. I tried to refresh, log again, and it's not helping.

I have the free plan, but we are only 2 users by now.

Here is a screenshot.

Any ideas?

Thanks

Shirlyerror.PNG

2 answers

hello, the same issue for, happening already for a couple of days now (for sure since the beginning of last week)

0 votes

Hello @Info - Atlasonix and @Magdalena Sass,

Thank you for raising this with us!

This was in relation to a bug discovered on the 2nd of July:

Last week, our development team was able to identify and fix the root cause of this issue. You should now be able to navigate as expected through Confluence.

If anyone is still encountering this issue, please do let me know!

Thank you,

Shannon

@Shannon Spaniol Hi Shannon, I am suffering this problem with one of my spaces right now.

Any help would be appreciated.

Tim

Hi @Shannon Spaniol another user and I have been experiencing the same problem today. For me, it occurred while I was participating on a web meeting and seems to have resolved once I got off the meeting. However, the other user has been experiencing it consistently this morning. Like Timothy said above, any help would be appreciated.

Thank you,

Cheryl

Hi @Shannon Spaniol, looks like it fixed now.

Regards,

Tim

Hi Tim,

Thank you for letting me know your issue is resolved. 

@Cheryl Gant _8518_ if you're still encountering this issue, can you raise a support ticket? Then we can take a look at your site.

Thank you!

Shannon

Like Cheryl Gant _8518_ likes this

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