"Your confluence instance is already completely setup" Looping

Josh Schaffenberger April 24, 2018

Hello --

 

We wanted the URL to not have a port at the end of it, and tried to switch the connector in server.xml to listen on port 80. 

This didn't work, and looped us to http://localhost/bootstrap/selectsetupstep.action

and the text on that page is:

Your confluence instance is already completely setup.

Return to Confluence.

 

I set everything back, and this still loops. (now http://localhost:8090/bootstrap/selectsetupstep.action

 

Your confluence instance is already completely setup.

Return to Confluence.) 

Why does this think its the setup page, and that that i want to do additional setup?

Do i need to change something in the SQL database?  We are really stuck.

 

Thanks in advance,

josh

 

5 answers

1 vote
Shivangi Nayak
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 3, 2023

Please verify confluence user account has the Full Permission to both the 'Confluence_Home' and 'Confluence_Install' Directory.
Issue might be caused due to insufficient permissions

1 vote
Сопровождение ЭМК October 2, 2018

Hello Josh,

Did You find the soluton for this problem?
Did reinstall and restore worked?
I'm having the same issue and i'm really dont know what to do

Gabe Ferland (Site Admin) June 7, 2019

I have same issue. Did anyone find a solution?

0 votes
Lauri Vasko February 11, 2022

Issue still reachable. I ran standalone confluence with command:

atlas-run-standalone --product confluence

And got the same message. Maybe i did something with atlas-run-standalone before, that caused something to enter a non-favourable state, but i cannot put my finger on it.

0 votes
Maikes
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September 18, 2019

I am having the same problem.

I tried the solutions recommenced by all of you but without any effect.

I'm Using a virtual Machine in Windows Server 2012. 8 GB RAM, 2 Processors; 

I am using JIRA software too Server version;

Confluence Server Version too; 

I followed this steps: 

https://confluence.atlassian.com/conf59/database-setup-for-sql-server-792499576.html

 

Someone can help? 

Meikes

Maikes
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October 25, 2019

Solved

Mattia Scardino October 12, 2020

Hi Maikes

How did you solve the problem?

0 votes
AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2018

Hi Josh,

I had this happen on a test instance and it was my browser cache. Just in case, please try clearing your browser cache or using a browser that has not cached the error page.

What happens when you use the "Return to Confluence" option? That worked on my instance.

Please also try the login URL directly: <Base_URL>/login.action

I look forward to hearing how you fare.

Thanks,

Ann

Josh Schaffenberger April 24, 2018

Sadly, all of those take us to the same screen. 

 

I think we will reinstall, and restore from a backup.

 

Thanks for your help!

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