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migrating spaces from standalone 4.x to cloud

I have a 10 user license for Confluence 4.3.1 that has 12 spaces with many pages, images and attachments.  The company has an instance of Confluence cloud.  We just tried to do an xml export of one of the 4.x spaces and import into cloud and it chokes with a simple "There was an error during import" message.

Is there a step by step process we need to get the content moved over?  Trial upgrades to the current 4.x environment to get it to a point where cloud will accept the xml?

Any advice is greatly appreciated.

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Daniel Eads Atlassian Team Jul 14, 2021

Hi @Darrel Damon ,

My recommendation here would be to upgrade from Confluence 4.3.1 to 5.10.9 - then use the Confluence Cloud Migration Assistant to bring spaces from that Confluence Server into the company's Confluence Cloud site. You can download an installer (the installer executable also can upgrade your existing install) for Confluence 5.10 from the Confluence download archives. 

I see that the Confluence Server licenses attached to your Atlassian account expired quite a long time ago. Since any of the Server licenses I see on your account aren't valid for Confluence 5.10, I'd ask that you create a ticket with our billing and licensing team. Mention that you have an expired Server license which is too old to upgrade to a version supported by the Cloud Migration assistant. We will be able to provide some licensing help for you through the support portal.

If you need help with the upgrade itself or migration afterwards, please feel free to reply here or start another question here on Community.

Thanks!
Daniel | Atlassian Support

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