@mentions only knows part of the users

Hello everybody,

recently we noticed that our Confluence only knows a subset of users when you're inserting an @mention.

As described in Rebuild the Content Indices from Scratch, I tried to

  • rebuild the search index through the admin interface
  • rebuild the search index from scratch

None of the two made a difference.
Is there anything else I could try?

Cheers,
Kirstin

1 answer

1 accepted

Ah, this was definetely a user error :) caused by a difference in @mentions between JIRA and Confluence.

  • JIRA: suggests users when starting to type the username (e.g. jsmith) and the real name of the person (John Smith)

  • Confluence: suggest users only when starting to type the real name of the user. Typing jsmith results in "no user found"

Sorry for having bothered you.
Kirstin

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

495 views 19 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you