infinite loading at sidemenu website

[Kusuma Seta]

Hi,
my company are using confluence cloud.
at specific spaces, when we tap sidemenu, it always infinite loading and can't expanded


Anyone have ever experience the same problem?

Thankyou

[Nikola Perisic · Accepted solution]

Hello @Kusuma Seta 

Couple of questions:

• Are you still facing this issue?
• Which browser are you using?
• Tied to the second question, have you:
  • Cleared your cache
  • Used incognito mode and tried again

Let me know more about this issue.

[Kusuma Seta]

Hi @Nikola Perisic , 


1. Yes still

2. Browsers
Several coworkers in same division trying to access the page having the same issue. I will collect their browser versions and name.

I currently using chrome browser. 

3. Yes, I tried incognito, 
First it give error, then after a few refresh, the content loaded

but after that, I got the same error

[Nikola Perisic]

Okay, now I would need two screenshots:

1. Screenshot from the chrome development tools, more specifically the Networking tab

On Chrome: 

• Three dots -> Settings -> Developer tools
• Click on the Network tab and refresh the page

2. Screenshot from the development console, which is everything mentioned from above but the Console tab - we are looking for errors with 400 or 500 (something in between that range)

[Kusuma Seta]

Hi @Nikola Perisic , 

this is what i captured, 


We've got several 409 error. if we got "something went wrong"

But, if we refresh the page, until got the content tree..
we tap / click the tree, it wont expand and no error 400-500

[Kusuma Seta]

if these can help, here is the error log 


https://pastebin.com/f4xRH7N4 

[Kusuma Seta]

Here is the screenshot from console tab

[Kusuma Seta]

specific error when click

[Nikola Perisic]

@Kusuma Seta Have you created pages like this previously? - deleting an old page and making a new one with the same name as the deleted pages?

[Nikola Perisic]

I've also added atlassian tag for higher visibility.

[Kusuma Seta]

I can't recall, about delette old page and make a new one with same name.
Should I ask administrator for list of create/deleted pages history to track this?

Can this be fixed by deleting some posts and where can we delete this without having the tree.

My known latest activity is creating pages with board named same with the page, but can't recall which one.

[Kusuma Seta]

Hi @Nikola Perisic , 

Thankyou for attlassian and your support, 
somehow the page manage to load normally now