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infinite loading at sidemenu website

Kusuma Seta February 18, 2024

Hi,
my company are using confluence cloud.
at specific spaces, when we tap sidemenu, it always infinite loading and can't expanded

Screenshot 2024-02-19 1.34.25 PM.png
Anyone have ever experience the same problem?

Thankyou

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Perisic Nikola
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February 19, 2024

Hello @Kusuma Seta 

Couple of questions:

  • Are you still facing this issue?
  • Which browser are you using?
  • Tied to the second question, have you:
    • Cleared your cache
    • Used incognito mode and tried again

Let me know more about this issue.

Kusuma Seta February 19, 2024

Hi @Perisic Nikola , 


1. Yes still

2. Browsers
Several coworkers in same division trying to access the page having the same issue. I will collect their browser versions and name.

I currently using chrome browser. 

3. Yes, I tried incognito, 
First it give error, then after a few refresh, the content loaded
Screenshot 2024-02-19 10.05.44 PM.png
but after that, I got the same error

Screenshot 2024-02-19 10.06.24 PM.png


Perisic Nikola
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February 19, 2024

Okay, now I would need two screenshots:

1. Screenshot from the chrome development tools, more specifically the Networking tab

On Chrome: 

  • Three dots -> Settings -> Developer tools
  • Click on the Network tab and refresh the page

2. Screenshot from the development console, which is everything mentioned from above but the Console tab - we are looking for errors with 400 or 500 (something in between that range)

Kusuma Seta February 19, 2024

Hi @Perisic Nikola , 

this is what i captured, 
Screenshot 2024-02-19 10.27.12 PM.png

We've got several 409 error. if we got "something went wrong"

But, if we refresh the page, until got the content tree..
we tap / click the tree, it wont expand and no error 400-500

Screenshot 2024-02-19 10.33.22 PM.png

Kusuma Seta February 19, 2024


if these can help, here is the error log 


https://pastebin.com/f4xRH7N4 

Kusuma Seta February 19, 2024

Here is the screenshot from console tab

Screenshot 2024-02-19 10.43.21 PM.png

Kusuma Seta February 19, 2024

specific error when click
Screenshot 2024-02-19 10.45.55 PM.png

Perisic Nikola
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 19, 2024

@Kusuma Seta Have you created pages like this previously? - deleting an old page and making a new one with the same name as the deleted pages?

Perisic Nikola
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February 19, 2024

I've also added atlassian tag for higher visibility.

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Kusuma Seta February 19, 2024

I can't recall, about delette old page and make a new one with same name.
Should I ask administrator for list of create/deleted pages history to track this?

Can this be fixed by deleting some posts and where can we delete this without having the tree.

My known latest activity is creating pages with board named same with the page, but can't recall which one.

Kusuma Seta February 19, 2024

Hi @Perisic Nikola , 

Thankyou for attlassian and your support, 
somehow the page manage to load normally now

Screenshot 2024-02-20 9.07.26 AM.png

Like Perisic Nikola likes this

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