Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

i cant open login page into the browser


since a couple of weeks i can not open my login page to confluence via

If i try to open the url i get the message: Error: Connection failed

Port 8090 is open and not blocked.

what i have to check on my server?


1 answer

0 votes

Hello there, @Christian Krüger !

As I understand, your instance has been inaccessible for a few weeks. This can be caused by many reasons. We can start by looking at the following:

  • The following list of items is a little long but, take a look. These details can help us understand the situation.

  1. Is the machine (virtual or physical) that serves Confluence currently up and running?
  2. If the machine is indeed running, are you able to access the application via localhost:8090?
  3. Is the Confluence currently running in this machine?
  4. Are you able to check if there is a firewall between your server and client machines?
  5. Are you able to check if there is a proxy in front of your server?
  6. Have you applied any kind of change to your instance prior to this issue?
  7. Is this issue affecting other users?
  8. Is this issue affecting other machines that try to access the application?

Christina, would it be possible for you to share some data with us? Here is what we need:

  • Screenshots of the actual error that you see when trying to access Confluence normally.
  • Screenshots of what is displayed when you try to access Confluence via localhost

Please, bear in mind that our community is an open space. So take care not to share sensitive data here.

Also, could you clarify if there are any other errors shown when you try to access Confluence? Let us hear about your findings, Christian! Looking forward to your reply.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

462 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you