how to remove organization

[최현창]

i hope to remove organization named 

roboetech-team-yls3yoyq so i tried to remove whole subscriptions but i can not remove

how can i remove this?

[Trudy Claspill]

Hello @최현창 

Welcome to the Atlassian community.

This document details how to delete an Organization.

https://support.atlassian.com/organization-administration/docs/delete-your-organization/

This document, linked to the above, details how to remove products from your organization:

https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/

You have to have appropriate permissions to manage the subscription in order to cancel the subscriptions.

When you say you "can not remove" subscriptions, what steps are you executing and at what point are you blocked? Are you not able to access the features to cancel the subscription? Have you successfully cancelled all the subscriptions? Are you on monthly billing or annual billing?

As detailed in the second document, there is a delay between when you request the subscription to be cancelled and when the subscription is actually cancelled and the product removed.

[최현창]

Hello 

based on documents. i tried to delete organization but i received message as below
"There are products that need to be uninstalled before you can delete the organization. If you recently uninstalled a product, then try again after a while."

when i look into product, there is no usage.

how can i do?

[Trudy Claspill]

Hello @최현창 

There is an "original" and a "improved" billing experience. All the environments I have access to have only the original billing experience which may be different from what you have.

From this document

https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/

...under the heading "Remove all products linked to your organization", when you execute the steps there what do you see in your environment? When you click on the Billing tab do you see any products?

Also, review the section under the heading "How soon can you delete the organization?" It will take some time after removal of all products before the Organization can be deleted.

[최현창]

at this time... here is no product subscription.. but i can not remove org

also here is no domain...

you only showing manual and mention about follow the order.

but order is incorrect regarding my case. how can i do?

i think you will once again mention about manual page and ask me something again and again...

how can i do remove org?

[Trudy Claspill]

How many days ago did you remove the products and the domains?

The documentation says it can take weeks from the day you deactivate your product subscriptions until the products are fully removed from your organization. You won't be able to delete your organization until Atlassian has fully processed your request to deactivate the products and finally removes them.

The documentation explains all of that and the time periods involved.

If you think that the appropriate time periods have passed, then I recommend that you open a support case directly with Atlassian for additional help.

Https://support.atlassian.com/contact/#

We in the community are users of the Atlassian products. We are not Atlassian employees and don't have any direct access to your subscriptions or organization to investigate the issue directly.

[최현창]

hello.
I understood it to be your robot. If it's a community activity, we appreciate your comment and will take your issue to support.

However, I really don't understand why it takes so much time for a real user to get an answer to your issue.

Thank you for your understanding.