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exportDescriptor.properties and entities.xml files missing after space export

Rilwan Ahmed
Community Champion
September 2, 2019

In Confluence 6.11.2, when I do a particular space export, the zip files DOESNOT contain exportDescriptor.properties and entities.xml in it. It only has attachments. 

space_export.png

1 answer

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 6, 2019

Hello Rilwan,

Thank you for contacting us about this. In general, this can be caused by lack of disk space, but there can be other causes.

I noticed that you raised the same question with the support team, but you closed the ticket before someone could respond. Could you let me know if you were able to resolve the case? If so, how was it resolved?

Regards,

Shannon

Rilwan Ahmed
Community Champion
September 8, 2019

Hi @Shannon S ,

We had a cron job which would delete  the $conflunece_home/temp files which are older than 20 minutes. The  export was taking more than 20 minutes and downloaded files were getting deleted. Had to disable the job and re-try. I was successful. 

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 9, 2019

Rilwan,

I'm really glad to hear you were able to determine the cause of the issue. Thank you for letting us know how you solved it, by the way!

Take care, and have a pleasant weekend.

Regards,

Shannon

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