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error "This page is taking longer to load than usual. Give it a few moments, then try refreshing. St

I use Confluence Server 6.6.1 a few days when editing articles we have an error
"This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin."
How do I solve the problem?
Will the update to the latest version help solve this problem?

2 answers

0 votes
bitvoodoo_nick Community Leader Jan 18, 2019

Hi @Valery MaksimoVV

It could have a few causes.

  • Have you made changes lately to Confluence or the server environment?
  • Can you see any script or HTTP errors in the console of your browsers development tools? 

Most likely it could be an issue with Synchrony (the Collaborative Editing). Can you check Confluence Administration -> Collaborative editing.

What does the status there say?

Cheers
Niklas

I updated to the latest version 6.13.1 But the problem remained. This is how the page loads.

I have Confluence integrated with Jira, could there be a problem because of this?

bitvoodoo_nick Community Leader Jan 18, 2019

There is definitely something wrong with Synchrony... Please try the troubleshooting steps in Troubleshooting Collaborative Editing

And check errors inside the Confluence Application Log and see for script or HTTP errors in the console of your browsers development tools.

bitvoodoo_nick Community Leader Jan 18, 2019

Jira should be no issue.

tom_lister Community Leader Jan 18, 2019

We get this problem when Synchrony has stopped running. A restart fixes the issue for us.

I had the same trouble. Please, read this article.

The trouble was in /tmp "noexec" mounted.

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