deactivate 2 factor authentication

Anja Fredrickson November 5, 2024

how do I deactivate 2 factor authntication at sign on to confluence for a certain group

1 answer

0 votes
vikram
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 5, 2024

Hi @Anja Fredrickson 

Please check the below knowledge document, you can implement it by following the document.

https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/

Vikram P

Anja Fredrickson November 5, 2024

Hey Vikram, thanks much for your prompt response! We have Confluence Cloud and I am the admin, so is my boss. We have two small groups of employees, each of them signing into Confluence with their own passwords.

One of the users must have clicked on the 2 factor authentication link and now no one can sign on without asking me for the code.

I need to disable the 2 factor authentication, but when I follow the directions, I do not have the option to click on "Can't use phone".

H E L P please.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events