I have removed the links several times from both applications but its still not working.
It appears JIRA is not able to get Confluence's server information. I confirm that both servers can ping each other.
As you can see here Confluence->Jira,Confluence server is fine but when JIRA tries to complete the link by returning back to Confluence the reciprocal link is not completed.
Insight on this issue is greatly appreciated.
It seems JIRA is unable to retrieve the information from Confluence, therefore it fails to identify the application and create the Application Link. This could be due to many factors, as proxy configuration, SSL, etc. As a test, I'd like to suggest you to try creating the link from JIRA to Confluence bypassing Confluence's proxy (if you have one in place) and confirm if that works. Please also perform connectivity tests, trying to reach confluence at the specified address from your JIRA server.
In addition you may use the document https://confluence.atlassian.com/display/KB/Application+Links+Troubleshooting+Guide as a guidance to try troubleshooting this. Please check at the section Review your environment configuration, as it will serve as a guide to review all the configuration you have in place for Confluence.
👋 Hi there, a few of us at Atlassian would love to learn about how you use "space settings" functionality in Confluence. A facelift to the space settings is long overdue and we want to start with im...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events