confluence over user license - using jira for user management

[Charles_Smothers]

We had demo licenses for jira, confluence and bitbucket with 10 users each. I had configured each to use the jira server to be the user directory server.

Users and management were impressed with what we could do with this.

We recently upgraded our jira and bitbucket licenses to 25 users but chose to keep confluence at 10 users. The expectation was that we could limit confluence editors to 10 or less people.  I created a group called "confluence-users" in jira and only granted edit rights for that group to a few individuals.

However now, confluence is not letting anyone edit because it is over the user license quantity. It seems that confluence is counting every Jira user against the license count.

Is it possible to have fewer confluence users than jira users?

The plan was to someday move authentication to Active Directory and to use AD groups to limit who is in which groups for jira projects, confluence spaces and bitbucket repos.

I want to be able to edit pages again, but was hoping to not have to use Confluence Internal Directory.

--

Charles

[Carla Ann Rowland · Accepted solution]

Does jira have a confluence users group?  If it does what is the count in that group? If that group is larger than your 10 people and JIRA is managing the users when it synchonizes with Confluence it will max out your users.

Go into Confluence and reduce the number of users in that Confluence group. When confluence reads that the users is below the license limit you should be able to edit again.

Might chech sync settings.

[Charles_Smothers]

In my Jira instance, I created a group called confluence-users.

I though that limiting the access to each space would reduce the license count.

However what was required, was to change the Global Permissions and limit what groups were granted "can use" permission.

It used to include "jira-users" in the "can use" permission. After removing that, the licence count reduced.

Thanks,

Charles