The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

confluence hangs whenever tries to view ppt macro document

omorobot
July 5, 2021

Currently confluence 7.12.1 installed on ubuntu 18.04

Whenever a user tries to visit a page which has ppt macro, confluence stops and need to restart. 

There is no problem visiting any other pages without ppt macro. 

Any solution?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Brant Schroeder
Community Champion
October 11, 2021

@omorobot 

What is the memory on the server doing when the PPT plugin runs?  It sounds like you might be running out of memory.  Are you seeing anything in the logs?

DEPLOYMENT TYPE
SERVER
VERSION
7.12.1
TAGS
AUG Leaders

Atlassian Community Events