configure Jabber (XMPP) Service

[Sweta Mahapatra]

When i try to add the IM Presence Macro and select the service as Jabber i get the following message

"An administrator must configure your server's Jabber (XMPP) Service before you can use this macro."

Please if anyone could tell me what i need to do to get this working 

Thanks

[Shannon S · Accepted solution]

Hi Sweta,

Can you confirm your Confluence version for this issue so I can look into it for you?

Regards,

Shannon

[Sweta Mahapatra]

Hi Shannon,

The version is  Confluence 5.9.11

Thanks

Sweta

[Shannon S]

Hi Sweta,

I had a look myself, and there's a link in order to configure the service:

Once I click it, it takes me to this page:

CONFLUENCE-URL/admin/plugins/impresence2/jabber/config.action

Here you can enter the details of your Jabber server.

Can you let me know if you were having trouble setting that up? A reminder that you will need to be an administrator to configure this.

Regards,

Shannon

[Serge Masson]

Hello,

In my case, I'm the Confluence Administrator.

I configured the IM Presence Plugin, and the result when I use the macro :

There was a problem logging into the Jabber (XMPP) service. Please check the configured credentials for the dummy account.

In the "atlassian-confluence.log" file :

2018-06-04 10:17:42,560 ERROR [http-nio-8090-exec-9] [extra.impresence2.reporter.JabberPresenceReporter] checkCreateConnection Unable to establish connection to jabber
-- referer: https://name.domain/pages/resumedraft.action?draftId=6553982&draftShareId=21442a6a-24fb-462e-9178-d376320b67e5 | url: /rest/tinymce/1/macro/preview | traceId: ae841c19b07d0fd0 | userName: confluenceadmindev
SASL authentication failed:
at org.jivesoftware.smack.SASLAuthentication.authenticate(SASLAuthentication.java:209)

blablabla hundreds of error lines....

What is SASL authentication ?

Do anybody have an idea how can I fix this ?

Thanks

[Serge Masson]

Well, it looks like I was using an admin account (as the Jabber dummy account) to login the addon. But we need an "End user" account.

So I asked the Jabber team to create a fake "End user" account, now I'm able to see presence for some people, not everybody... will dig the log later.