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cannot access to JIRA

Corren Cho
I'm New Here
I'm New Here
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March 10, 2021

Hi, 

Some of our employees cannot access to JIRA suddenly.

We didn't deactivate our employees' accounts but it is deactivate now and don't know how to activate it again.

2 answers

2 votes
G subramanyam
Community Champion
March 10, 2021

Thank you for the screen shot @Corren Cho You need to contact your organization Jira admin who will be addressing this. Here's the steps for fixing your issue:

https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

If my post addresses your issue, please click "accept answer" for benefit of new members.

1 vote
G subramanyam
Community Champion
March 10, 2021

Hi @Corren Cho Welcome to the Atlassian Community.

Could you please share the screen shot for better understanding of the issue.

Your organization Jira Admin can assist you by checking the current license period or if any internal Jira (Cloud) migrations happened and has caused the issue etc.

Meantime, you may reach out to the Atlassian Technical Support at https://support.atlassian.com/contact/#/ with error screen shots.

Corren Cho
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 10, 2021

image (1).png

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