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cannot access to JIRA

Hi, 

Some of our employees cannot access to JIRA suddenly.

We didn't deactivate our employees' accounts but it is deactivate now and don't know how to activate it again.

2 answers

2 votes
G subramanyam Community Leader Mar 10, 2021

Thank you for the screen shot @Corren Cho You need to contact your organization Jira admin who will be addressing this. Here's the steps for fixing your issue:

https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

If my post addresses your issue, please click "accept answer" for benefit of new members.

1 vote
G subramanyam Community Leader Mar 10, 2021

Hi @Corren Cho Welcome to the Atlassian Community.

Could you please share the screen shot for better understanding of the issue.

Your organization Jira Admin can assist you by checking the current license period or if any internal Jira (Cloud) migrations happened and has caused the issue etc.

Meantime, you may reach out to the Atlassian Technical Support at https://support.atlassian.com/contact/#/ with error screen shots.

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