Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

cannot access to JIRA


Some of our employees cannot access to JIRA suddenly.

We didn't deactivate our employees' accounts but it is deactivate now and don't know how to activate it again.

2 answers

2 votes
G subramanyam Community Leader Mar 10, 2021

Thank you for the screen shot @Corren Cho You need to contact your organization Jira admin who will be addressing this. Here's the steps for fixing your issue:

If my post addresses your issue, please click "accept answer" for benefit of new members.

1 vote
G subramanyam Community Leader Mar 10, 2021

Hi @Corren Cho Welcome to the Atlassian Community.

Could you please share the screen shot for better understanding of the issue.

Your organization Jira Admin can assist you by checking the current license period or if any internal Jira (Cloud) migrations happened and has caused the issue etc.

Meantime, you may reach out to the Atlassian Technical Support at with error screen shots.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Introducing Confluence Cloud for Microsoft Teams (Available for Preview!)

Hi Atlassian Community, Remote work has shifted how teams collaborate, and we’ve heard from many of you that Microsoft Teams has become mission critical to many of your workflows, from how you chat...

2,483 views 20 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you