can't rendor pdf Exception thrown while rendering the page 'Cache Module' to the PDF document

I get the following error when I try to rendor my PDF. What does it mean?

2 answers

Hello Gillan,


There are a few reasons a PDF render would fail. One of the more easy solutions to try is to clear your plugin cache.

However if this does not solve the issue I suggest creating a support ticket by visiting 

and providing a set of logs for the Support Engineers to review.

Please zip the following and attach to this ticket:
* <confluence_home>/logs/atlassian-confluence.log
* <confluence_install>/logs/ (anything recent in this directory)

The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/

Or better yet, please create a support zip at Confluence Admin>Atlassian Support Tools>Support Zip and attach it to this ticket.


Tin Nguyen | Confluence Support.

Clearing the cache did not work for me.

Note that the page name in the error message,

Failed during PDF export. Exception message - Exception thrown while 
rendering the page 'In Conclusion'
is always the last page in the space you are exporting.  It is not necessarily the page causing trouble.

Experiment with individually exporting each page to find the troublesome page.
I entered bug CONF-37912 against this message.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,047 views 54 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you