can't rendor pdf Exception thrown while rendering the page 'Cache Module' to the PDF document

I get the following error when I try to rendor my PDF. What does it mean?

2 answers

Hello Gillan,

 

There are a few reasons a PDF render would fail. One of the more easy solutions to try is to clear your plugin cache.

https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache

However if this does not solve the issue I suggest creating a support ticket by visiting https://support.atlassian.com 

and providing a set of logs for the Support Engineers to review.

Please zip the following and attach to this ticket:
* <confluence_home>/logs/atlassian-confluence.log
* <confluence_install>/logs/ (anything recent in this directory)

The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties

Or better yet, please create a support zip at Confluence Admin>Atlassian Support Tools>Support Zip and attach it to this ticket.

 

-Regards,
Tin Nguyen | Confluence Support.

Clearing the cache did not work for me.

Note that the page name in the error message,

Failed during PDF export. Exception message - Exception thrown while 
rendering the page 'In Conclusion'
is always the last page in the space you are exporting.  It is not necessarily the page causing trouble.

Experiment with individually exporting each page to find the troublesome page.
I entered bug CONF-37912 against this message.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

850 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you