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can't mention user confluence cloud

Hi Team,

I am trying to mention a user for my confluence space, i use confluence cloud. However, I am not able to get the @mention to work. Whenever I type @username, the search box does not appear to select a user. Since this is Confluence Cloud, there is no rebuilding index option. i already input the user on our workgroup, but still the same. but other users are able to use the mention feature. can you help us with this issue?


1 answer

@yoga_pramonoOne thing which might be important:  is the user a member of the group "confluence-users"?

of course. he's already have an access and have a member too

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