can' mention certain users in confluence page issue

[Tal Sabag]

Hey everyone,

I'm using an API request to post a comment in Confluence page which the comment contains mention of a user on that page.

It works in most cases, and the mention is valid. However, for certain users, the mention appears as numbers instead of a mention. The account ID is correct and is taken from another API request (I also checked the account ID from the user profile).

The only difference I noticed is that some users have a different convention for their account ID. For example, it works for users who have this account ID convention:{"pageId":"4321771711","body":{"value":"Hi [~61d59a568534980073b7fde7]

[~61d59a568534980073b7fde7]


But it doesn't work for the ones below, which have additional characters or some kind of prefix:{"pageId":"4344447077","body":{"value":"Hi [~712020:54bd1e9e-6bf8-4a8e-a545-8676e5b96fa6]

[~712020:54bd1e9e-6bf8-4a8e-a545-8676e5b96fa6]

What could be the reason for this?

[Fabio Racobaldo _Herzum_]

Hi @Tal Sabag ,

there's a similar thread here https://community.atlassian.com/t5/Confluence-questions/How-to-mention-user-on-the-new-Confluence-Cloud-page-created/qaq-p/2618926

It seems to be not possible right now on the cloud. Take a look to the following ticket https://jira.atlassian.com/browse/CONFCLOUD-75596

Fabio