can i upload a word or pdf document in my knowledge base

Hi,

I am trying to upload all my user manuals to my knowledge base, when i try upload my screen shots/ images do not upload

please assist

1 answer

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0 votes

Hi Nadhirah,

I assume you have the "Add Attachments" permission already - as it is needed.

Did you try with several browsers for a test?
Is this happening for all users?

If this problem still persists could you probably also upload a screenshot where the exact step is good to see?

Thanks,
Daniel

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