blank page in confluence after mysql database configuration

 

2 answers

This widget could not be displayed.

Just one specific page, or is it the whole of confluence?

More importantly, what does the log file say is happening?

This widget could not be displayed.

Hi,

The blank page is generally caused when the database server cannot be reached by Confluence or the database service is not started.

In case the database is located on a different server, I suggest you ping this server from the Confluence server and make sure there's no network traffic issue.

In addition, you can verify the atlassian-confluence.log file from the Home-Directory/logs folder to have a better understanding of what is happening.

I believe you're having as issue similar to the one mentioned here: https://confluence.atlassian.com/display/CONFKB/Unable+to+start+due+to+net.sf.hibernate.exception.GenericJDBCException+Cannot+open+connection

These are the main investigation paths we can follow initially. Otherwise, I suggest you raise a support ticket at support.atlassian.com.

Regards,
LM 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

597 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you