blank page in confluence after mysql database configuration


2 answers

1 vote

Just one specific page, or is it the whole of confluence?

More importantly, what does the log file say is happening?


The blank page is generally caused when the database server cannot be reached by Confluence or the database service is not started.

In case the database is located on a different server, I suggest you ping this server from the Confluence server and make sure there's no network traffic issue.

In addition, you can verify the atlassian-confluence.log file from the Home-Directory/logs folder to have a better understanding of what is happening.

I believe you're having as issue similar to the one mentioned here:

These are the main investigation paths we can follow initially. Otherwise, I suggest you raise a support ticket at


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,117 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you