blank page in confluence after mysql database configuration

 

2 answers

1 vote

Just one specific page, or is it the whole of confluence?

More importantly, what does the log file say is happening?

Hi,

The blank page is generally caused when the database server cannot be reached by Confluence or the database service is not started.

In case the database is located on a different server, I suggest you ping this server from the Confluence server and make sure there's no network traffic issue.

In addition, you can verify the atlassian-confluence.log file from the Home-Directory/logs folder to have a better understanding of what is happening.

I believe you're having as issue similar to the one mentioned here: https://confluence.atlassian.com/display/CONFKB/Unable+to+start+due+to+net.sf.hibernate.exception.GenericJDBCException+Cannot+open+connection

These are the main investigation paths we can follow initially. Otherwise, I suggest you raise a support ticket at support.atlassian.com.

Regards,
LM 

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