blank page in confluence after mysql database configuration

[Luiz Maia]

Hi,

The blank page is generally caused when the database server cannot be reached by Confluence or the database service is not started.

In case the database is located on a different server, I suggest you ping this server from the Confluence server and make sure there's no network traffic issue.

In addition, you can verify the atlassian-confluence.log file from the Home-Directory/logs folder to have a better understanding of what is happening.

I believe you're having as issue similar to the one mentioned here: https://confluence.atlassian.com/display/CONFKB/Unable+to+start+due+to+net.sf.hibernate.exception.GenericJDBCException+Cannot+open+connection

These are the main investigation paths we can follow initially. Otherwise, I suggest you raise a support ticket at support.atlassian.com.

Regards,
LM 

[Nic Brough -Adaptavist-]

Just one specific page, or is it the whole of confluence?

More importantly, what does the log file say is happening?