@autocomplete not working for a few users

Hello, I'm having a problem with the @autocomplete feature in Confluence. It works fine for almost all our users, but for a few it doesn't work - it doesn't find their name.

JIRA is managing the user database (250 users). The user that it doesn't work for has the correct permissions and a 'normal' username.The user that it isn't working has had the account for a while, there are newer users that it does work for.

Any ideas how to fix this please? JIRA is at version 6.3.4a and Confluence 5.7.4.

4 answers

Hello,

I suggest the same as @Guilherme Viana.  re-sync the directory and rebuild the index. If you're having the problem in Confluence, rebuild the index in Confluence as well.  This has resolved our user auto complete references in past.

This has happened to us when someone tries to @mention a new user before the index has time to rebuild.


Best of luck!

0 vote
Timothy Chin Community Champion Aug 26, 2015

Are there any errors in the JIRA or Confluence log?

0 vote

Hi there,

Did you try re-sync the Jira's directory and rebuild the Confluence's index?

Cheers,

Hello,

Thanks for the tips. I deleted the problem user account and re-created it with the same permissions and that fixed it. Next time I'll try and rebuild the index as suggested, thanks.

 

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

345 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you