after upgrade confluence doesn't start

Hi,

We're testing the upgrade on our test instance from Confluence 5.1 to Confluence 5.8.14. As suggest I've checked all plugin with the function 'check update' of UPM plugin and I have disabled a list of plugins . We've upgraded the server and the error we have now is 

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:pluginframeworkdependentupgrades (Run all the upgrades that require the plugin framework to be available) - com.atlassian.confluence.content.render.xhtml.migration.exceptions.MigrationException: java.util.concurrent.ExecutionException: org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only

How can I upload the plugin? There is a particular plugin that I have to upload in order to start confluence?

 Someone can help me?

Thank you 

Simona

3 answers

1 vote

Hi Simona,

Would you be able to try to clear the plugin cache of your instance and start the instance again? 

1. Shutdown Confluence
2. Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
3. Remove the following directories

  • This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.

<confluence-home>/bundled-plugins
<confluence-home>/plugins-cache
<confluence-home>/plugins-osgi-cache
<confluence-home>/plugins-temp
<confluence-home>/bundled-plugins_language


4. Start Confluence

 

Let me know if the logs change after that.

Eduardo

0 vote

Hey there,

Check this documentation, maybe it can help you smile. However as Kay suggested, it's better to open a ticket with us because we need to investigate the root cause.

Kind regards,

Guilherme Viana

Atlassian Support 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

769 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you