Your Atlassian Cloud products are suspended

[Mahran]

Hello Support

we try to use Confluence but the trial expired and the missing update subscription and now suspended and cannot subscribe to it. can help us to activate it to a paid annual subscription 

[Mayur Jadhav]

Hello @Mahran ,

Welcome to the Atlassian Community!!!

Yes, you can reactivate, I found answer on this where one of Atlassian team member @Andy Heinzer has given detail answer on how to do this.

If you are a billing or technical contact on the account for that Cloud site, you can

1. Go to https://my.atlassian.com/
2. locate the Cloud site in question listed there,
3. and then you can update the payment details on that page for that site.

Alternatively, if you are a Cloud site-admin, you can

1. Go to https://admin.atlassian.com/
2. then select your site
3. Then choose "Billing details"
4. You can update payment method here as well.

If those steps above don't help here, or your site might be suspended for some other reason, then certainly you can still create a support case with Customer Advocate team. To do that:

1. Go to https://support.atlassian.com/contact
2. Select "My account"
3. Then select "Help with a deactivated site"
4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.

You may please have a look at this for detail information:

 https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563#

Regards,
Mayur