Your Atlassian Cloud products are suspended

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 27, 2023

Hello Support

we try to use Confluence but the trial expired and the missing update subscription and now suspended and cannot subscribe to it. can help us to activate it to a paid annual subscription 


Screenshot 2023-03-27 112432.png

1 answer

0 votes
Mayur Jadhav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2023

Hello @Mahran ,

Welcome to the Atlassian Community!!!

Yes, you can reactivate, I found answer on this where one of Atlassian team member @Andy Heinzer has given detail answer on how to do this.

If you are a billing or technical contact on the account for that Cloud site, you can

  1. Go to
  2. locate the Cloud site in question listed there,
  3. and then you can update the payment details on that page for that site.

Alternatively, if you are a Cloud site-admin, you can

  1. Go to
  2. then select your site
  3. Then choose "Billing details"
  4. You can update payment method here as well.

If those steps above don't help here, or your site might be suspended for some other reason, then certainly you can still create a support case with Customer Advocate team. To do that:

  1. Go to
  2. Select "My account"
  3. Then select "Help with a deactivated site"
  4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.

You may please have a look at this for detail information:




Suggest an answer

Log in or Sign up to answer
Product Admin
AUG Leaders

Atlassian Community Events