We are having this non-critical but still annoying issue with Widget Connector whereby Vimeo links preview and insert into a confluence page just fine, but when we enter YouTube links, the preview works but the insert action returns nothing. So we literally cannot even get the entry to register into the confluence page...
It's been suggested that our NAT configuration is messed up, but I have a difficult time understanding why Vimeo links work and YouTube links don't. We are on a Windows environment and I have tried this with IE, Chrome and Firefox and the behavior is the same on all 3. I can open up both YouTube and Vimeo links just fine in all 3 browsers so the only issue seems to be with the Widget Connector. Any ideas on how I can properly trouble-shoot this to find the cause?
thanks for any tips or advice! --GY
We were also having this issue last year, but did get it resolved. Unfortunately I cannot recall the exact steps we took to resolve. But if I recall correctly, it came down to using the proper YouTube URL.
I looked at one of our embedded videos. We used the Widget Connector, and this is the URL pasted into the Web SItes URL field:
This is a Smartsheet video Nothing was entered into the width or height fields.
I'd suggest creating a page and trying this exact URL. The Preview area should show the video. Save it and see if it works.
This will at least ensure you are using a proper URL, so if it does not work, you can eliminate that as a possible part of the problem.
I get the same problem with vimeo though. If I use the external video link it will work (but only be a link), but if I use the internal widget connector (the standard way), nothing starts.
Could using a private link be the issue? I don't want the stuff shared all over so I used private link only but that shouldn't matter as far as I can tell.
Anyone know anything more?
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