Why is my jira ticket content showing up in Confluence page edit mode but not in publish view?

[Alex Liu]

When I insert an existing Jira ticket in Confluence page, it's working fine in edit mode. However when I publish it, it is not showing anything at all (well, it does show a long grey rectangle...shown in screenshot below).

Is there something wrong with my setting? 

Thanks for any assistance.

In edit mode:

Publish mode:

Console message: 

[Ollie Guan · Accepted solution]

Hi @Alex Liu ,

Remove the description field in Display options, can it be displayed after publishing?

[Alex Liu]

I tried to delete the description field, and it did display after publishing. Then I added back the description field, and it's displaying as well! Thanks so much.

[Elelta D]

great advice @Ollie Guan I will keep it in mind!

[Elelta D]

Hello there @Alex Liu 

Welcome to Atlassian Community! I see that your organisation is a premium customer, as such you are eligible for support. Please feel free to open a support ticket at https://support.atlassian.com.

Please can you include the page URL when you open the ticket

Please note that the 409 errors are not related to the Jira ticket render, it is a known issue we are working to resolve https://jira.atlassian.com/browse/CLOUD-11055

Best,

Elelta

[Alex Liu]

Thank you Elelta, I'll remember that for next time! Now the issue is fixed.