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Why is my jira ticket content showing up in Confluence page edit mode but not in publish view?

When I insert an existing Jira ticket in Confluence page, it's working fine in edit mode. However when I publish it, it is not showing anything at all (well, it does show a long grey rectangle...shown in screenshot below).

Is there something wrong with my setting? 

Thanks for any assistance.

 

In edit mode:

Xnip2022-12-30_10-06-49.jpg

 

Publish mode:Xnip2022-12-30_10-05-34.jpg

Console message: 

Xnip2022-12-30_10-07-10.jpg

2 answers

1 accepted

2 votes
Answer accepted

Hi @Alex Liu ,

Remove the description field in Display options, can it be displayed after publishing?

I tried to delete the description field, and it did display after publishing. Then I added back the description field, and it's displaying as well! Thanks so much.

Like Ollie Guan_携程_ likes this
Elelta D Atlassian Team Jan 03, 2023

great advice @Ollie Guan_携程_ I will keep it in mind!

Like Ollie Guan_携程_ likes this
2 votes
Elelta D Atlassian Team Dec 29, 2022

Hello there @Alex Liu 

Welcome to Atlassian Community! I see that your organisation is a premium customer, as such you are eligible for support. Please feel free to open a support ticket at https://support.atlassian.com.

Please can you include the page URL when you open the ticket

Please note that the 409 errors are not related to the Jira ticket render, it is a known issue we are working to resolve https://jira.atlassian.com/browse/CLOUD-11055

Best,

Elelta

Thank you Elelta, I'll remember that for next time! Now the issue is fixed.

Like Elelta D likes this

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