Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why does Confluence continue to crash Edited

I'm having ONGOING issues with editing documentation in Confluence. Anytime I open a doc with any sort of formatting (bold, italic, underline, code highlight, table insert, etc.) the site starts to freeze/hang and then it crashes. Once I reload my edits are not saved. 


This was happening at most 1-2 times per month, but today it's happening ~5min and I'm having trouble getting anything done. 

EDIT: Steps to reproduce for any Atlassian Employees: 
1. visit this page
2. click the pencil icon to edit the page
3. try to edit anything, make at least 5 key strokes 
4. experience the page freezing and Chrome asking to "wait" or "kill" the page. 

4 answers

0 votes
Bill Bailey Community Leader Aug 23, 2019

Is it always the same page? If so, it could be that other HTML code was pasted into the page by accident.

Bill Bailey Community Leader Aug 24, 2019

Well if it is always the same page, you could have HTML code pasted into the page that you cannot see in either view or edit, but can cause huge problems.

I had this recently with a user who had pasted in some of the outside of page HTML from Confluence. Once we could get rid of that content, we were able to save the page (we basically pasted all of the content into notepad++ to strip everything, then deleted all the content on the page, saved it. Then reedited the page to paste the clean content back in.).

0 votes
Davin Studer Community Leader Aug 23, 2019

Have you tried another browser? Could it be caused be a Chrome extension you have installed? Like maybe an adblocker?

@Davin Studer I don't have an adblocker, but when I tried Safari I didn't experience the issue. Maybe it's from another extension.

@Bill Bailey always the same page :/ I don't have any HTML on the page, but I have a few tables created. 

I'm going to have some coworkers try to edit the page today and see if they experience the same issue. Might also try recreating it in another page. Super weird it's still happening to me today.

This is happening with the new editor when I use `code` or table formatting.

I can edit the text before the first usage of one of those elements. When I put the cursor in the element or after it, the page freezes. I can't even delete them.

Also, macbook's touchbar started blinking when the browser freezes

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

415 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you