Why do links to JIRA Issues in Confluence sometimes not display the issue text?

I've been using confluence for a few weeks, and one of the features I really like is the ability to insert a link to a JIRA issue. In the past, when I was logged in to Confluence, I could see the summary of the issue and the status, but if I logged out, all i would see is the issue number (and the box aroudn the number would turn red). That makes sense (although it means all my JIRA users also need Confluence access).

However, today I'm looking at my Confluence page, and even though I'm logged into Confluence (and JIRA) the issues are displayed in a red box with only the number, instead of showing the full summary and status.

Any idea why this is happening?

2 answers

1 accepted

0 votes
Answer accepted

This might not be the only reason, but I noticed that if I put a JIRA Issue link in confluence, and then move the JIRA issue to a different project, the link in confluence turns red (and doesn't reflect the fact that the issue is in a new project). Clicking on the link still takes you to the correct issue.

May be trusted application or application link between JIRA and confluence is broken.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

258 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you