We are in the process of upgrading Confluence from 3.5.13 to 4.3.2. A few users have reported that when using IE 8 and 4.3.2 to open a .docx attachement the "Open" option is not provided and they are forced to "Save" the attachment before opening it.
The only variable appears to be the Confluence version (the examples below are trying to open the same file).
This is not seen with Firefox or IE 7.
I've added a new Knowledge base article on how to possibly get around this problem.
Please note that you have to implement this solution as your own risk!
I approached support for this problem who provided the following cause:
After some investigation, it seems that the reason why this has happened is that there was a change to our HTTP headers with the 4.3 release, to add "X-Download-Options: noopen", which seems to have been part of a security patch.
MSIE seems to obey these directives more strictly than other browsers, so you are not seeing "Open" anymore. If you want to open an Office file for viewing directly, I recommend clicking the "View" link at the right of the screen, which uses the Confluence Office Connector to open the file in read-only mode.
Hi Jon, the response started with the following:
Unfortunately I can't promise anything in the short term for having an option for this added, however we are definitely talking to our development team regarding whether we can put in a toggle for this as you have said. We appreciate your feedback on this, and are always looking to make the product better for our customers
While it seems unlikely that something will come in the short term, I wouldn't discount that it won't come. That said, I understand it that IE 10 now finally has a download manager. Unfortunately this doesn't solve our problem though as we are still using IE8 as IE9 keeps breaking sites for us.
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