I've attatched a video as .mp4 and when I look for the macro to embed it, I can't. Is this a macro that needs to be enabled? If so, how? What even is the correct macro/process for embedding a video?
Thanks for your help.
Thanks for providing a screenshot. I tested this using all of the methods mentioned above and was able to successfully insert the Multimedia Macro. For security purposes only our OnDemand Support Engineers have access to your instance to further assist in troubleshooting this issue. You can submit a support request 24/7 via support.atlassian.com - make sure you select the OnDemand Support Project. One of our OnDemand Support Engineers will be able to resolve this issue for you and get the Multimedia Macro back up and working :)
Again please don't hesitate to shoot me an email at firstname.lastname@example.org if anything else comes up!
There are four different ways you can go about displaying multimedia content on a Confluence OnDemand page as mentioned in the Embedding Multimedia Content doc. All of which are supported for .mp4:
It seems odd though that the Multimedia Macro isn't showing up for you. When you edit a page and go to > Insert > Other Macros> and type in 'multi' ideally the Multimedia Macro should appear. Do any results render when you type in 'multi'?
I should also mention that this functionality comes enabled by default through the bundled system plugins and cannot be disabled.
If you have any additional questions please don't hesitate to email email@example.com and ask for Marian :)
Marian Finch || Product Advocate
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