Why am I getting the error "Could not save the comment" when I comment on a confluence page?

[Jacob Peebles]

When I comment on a confluence page I get the error "Could not save the comment". What's odd is I commented on this doc a day ago no problem, today, I get this error. 

[Andreas · Accepted solution]

It's a known bug, see this page: https://jira.atlassian.com/browse/CONF-43601

[Jacob Peebles]

Not cool! Hope that gets fixed quickly. It's no fun copying a whole page to another page to fix this...would really be terrible if the page had tones of comments on it too!

[JP Doherty]

It still exists. 

[Steve Sperandeo]

Still exists.

[Deleted user]

Its still exist 

[Frantisek_Bekes]

still exiiiist :(

[Ron Osikowicz]

Still exists.  I see this several times a week.  Happens only when I paste a screenshot into the Comment.

[Christian Ryan Baltazar]

Try refreshing the page and then comment again. It worked for me

[Robert Szaszak]

It wont work if you copy paste the whole text with images in it. You have insert image.

[Nguyễn Thái Sơn]

It works when I change to Old view, edit the content / comment, then change back to the newer view.

[Guillaume]

Still exists, refreshing the page works but it's a pain.

[Christian Ryan Baltazar]

Try refreshing the page and then comment again. It worked for me

[Seshadri Kothandaraman]

I ran into the "could not save page" error after I was done editing a big page in Excellentable. After spending some time in vain, I figured the way out:

1. Download the file in the excellentable format (it lets you download).
2. Exit the current page without saving (you can't do it anyway). Do NOT publish.
3. Edit the page again and insert a new, blank excellentable.
4. Click on File - Import and point to the downloaded file.
5. Tada !
6. Save and exit.
7. Publish.

Pretty simple, eh? :)

Seshadri

[Paras_Lehana]

This bug really annoyed me after I had invested a lot of time in formatting and writing content. The error just washes all the stuff you have done. 

This generally happens when you do a paste a formatted text (even from other JIRA tickets). 

A workaround to this until it gets solved can be:

Duplicate the tab and edit the description. With the new view of JIRA, you would mostly get the unsaved content that couldn't get saved. The only extra thing is that you can now see 'Unsupported content' in the post. Just delete it and save. Viola! 

[George Merry]

I got this from copied text that included an emoji, Deleted the emoji and it all worked fine.

[aade.sanda]

Hi

What if the issue is in Jira and not Confluence?

[Iain Henderson]

There's a known bug in Jira. https://jira.atlassian.com/browse/JRACLOUD-70865?page=com.atlassian.streams.streams-jira-plugin%3Aactivity-stream-issue-tab

[Jacob Peebles]

Okay, this isn't an answer, but simply creating a new space and cut and pasting the page from the old space to the new space cured the commenting issue. Clearly not a great solution but it worked.