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Hello! I'd like to query satisfaction rating for issues using sql. Where do I find the "stars"?
BR,
-Juha
In CUSTOMFIELD table I have two fields which are relatable with satisfaction rating.
First it is SATISFACTION field (in my version of database: id = 11102), second it is SATISFACTION DATE field (id = 11103).
In CUSTOMFIELDVALUE table, value of SATISFACTION field is in STRINGVALUE column, value of SATISFACTION DATE field is in DATEVALUE column.
Example:
select
p.pkey,
ji.issuenum,
ji.assignee,
cfv.stringvalue as "star",
cfv2.datevalue
from
customfieldvalue cfv
join jiraissue ji on cfv.issue = ji.id
join project p on ji.project = p.id
join customfieldvalue cfv2 on ji.id = cfv2.issue and cfv2.customfield = 11103
where
cfv.customfield = 11102
Hi, @Anita Dzik - this actually works for me! Thank you!
I replaced your customfield ID using the following and I was able to get the STAR rating.
I then got the Customer feedback/comment part using the below SQL:
select
p.pkey, i.issuenum,
i.reporter,
ep.json_value
from
entity_property ep
join jiraissue i
on (i.id = ep.entity_id)
join project p
on (i.project = p.id)
where
ep.property_key = 'service-request-feedback-comment'
Joined the tables together and was able to re-create the data displayed in the Satisfaction report.
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It looks like you are using Ovyka Satisfaction for JIRA.
The satisfaction ratings seem to be in the "AO_A36E36_FIELD_ANSWER" table in the INT_ANSWER column.
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