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Where are all the files that cause my Free Confluence to be 1.5 GB over storage limit?

Blair McKellar February 14, 2024

I'm seeing the banner: 

"Action required. You can‘t edit or create new content in Confluence until you upgrade for more storage or delete 1.5 GB GB of files."

My Storage Admin tells me: 

"3.5 GB of 2 GB used"  "1.5 GB over limit"

"You've exceeded the 2 GB storage limit for Confluence Free. You'll need to delete files or upgrade for more storage."

Also:  This data DOES reflect my most current storage usage, because i have not touched anything in the last 4 hours.

My Attachment Manager tells me: 

Attachments 207     /     Attachments size 71 MB    /   Old Version Attachments size 1 MB


My Question: 

Where are all the files that are taking up this space and how can i delete them? 

 

thanks

2 answers

2 votes
Kristian Klima
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February 14, 2024

Hi @Blair McKellar , welcome.

On the space level, everything that you delete ends up in Thrash

Space settings > Manage content > Thrash. 

Pages, attachments, screenshots....

 

On the site level, every space that you delete ends up in Thrash - but a different one :)

Spaces > View all spaces > Thrashed

See my answer here.

 

Ensure that you empty all Spaces' thrashes and also the 'communal' one on the site level.

 

Hope this helps :)

Blair McKellar February 18, 2024

Thanks for your suggestion but this did not resolve our issue.

There is no trash anywhere. 

No recently deleted files. No recently deleted spaces. 

 

Screen Shot 2024-02-19 at 10.00.24 AM.pngScreen Shot 2024-02-19 at 10.00.39 AM.png

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @Blair McKellar ,

Welcome to the community !!

Can you check if there is any file in backup manager. That could be consuming the disk.
https://<baseURL>.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin, scroll to end of the page. 

Please note: Backup files are stored in Filestore and automatically deleted after 14 days.

Blair McKellar February 18, 2024

Thanks for your suggestion, but this did not resolve our issue.

We have never used the backup feature so nothing is in there.

 

Screen Shot 2024-02-19 at 9.47.27 AM.png

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