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Storage not updated after deleting a Space

Oskars Pētermanis February 14, 2024

I deleted (not archived) a Space to free up Confluence storage amount, but it still exceeds 2 GB after two weeks.

Nothing big in other space, attachments sums up to some MB's.

I can't contact support because of using free plan. So I feel stuck there.  Maybe there is something that I'm missing or I have to wait even longer in this case?

2 answers

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1 vote
Answer accepted
Kristian Klima
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February 14, 2024

Hi @Oskars Pētermanis 

Deleting a space only moves it Thrash... you need to manually remove it from the Thrash. 

Just making sure you did that, it's not entirely obvious... :) 

  1. Click Spaces.
  2. Select View all spaces.
  3. Click the Thrashed button (it's one of the All, Watching, Starred... buttons)
    The deleted space should be listed there.
  4. Select the space and a three dot menu appears ... 
  5. Click ... and click Delete permanently.
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Answer accepted
Rebekka Heilmann _viadee_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @Oskars Pētermanis 

Have you deleted it permantly? When you delete a space it is moved to trash first. You can check by going to "View all spaces" and fitler for the "trash" category.

Screenshot 2024-02-14 154207.png

If your space appears there, click the (...) and choose "delete permanently"

Oskars Pētermanis February 14, 2024

It really was there. Thanks.


Now I have to think how I missed it.

1) I guess I haven't read carefully enough deletion confirmation. I remember there was something about archiving and deleting permanently. I didn't remember was there anything about moving to trash. Probably for better UX the final button could be called "Move to trash".

2) Visiting All spaces there was many user spaces and I didn't filter by "trashed". If there is anything in trash, there could be menu option under Spaces with Trashed spaces. Maybe that would help for people that can't see in other places.

But overall - never mind, I'm just thinking out loud about my experience :)

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

It's not really obvious and the few places where it is documented are indexed poorly, as a Google search doesn't nessecarily find them ;) 

Now there is another Community thread that will be able to help others.

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