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I recently set up a customer to access a service desk. This all worked as planned and customer had access to service desk and the knowledge base (pop up window only) articles that matched their search criteria.
However when I add the customer directly to a GROUP and gave that group permission to access the FULL knowledge base (i.e. with access to full index, tree, full pages) when they logged out and tried to log in to service desk it came up with a message saying 'you don't have access to any service desk'
Is this issue known and what setting have I missed that causes this.
These are the full steps I followed (Note that knowledge based is already linked to service desk)
THIS IS WHERE THINGS SEEM TO GO WRONG
The email the user gets sent prompts them to a log on page (i.e. not a log in setup page) where it is assumed the log in details for the service desk will be the same. However a message comes up saying incorrect email or password.
Back on the Service desk page, if the customer logs out, when they select log in again, the are taken to a page which says "Your group uses single sign on" and provides button which says Log in with single sign on (there are no other options). User selects this and is taken to general Atlassian log in page. When user logs in the service desk page states
You don't have permission to view the portal