When using Virtual Desktop, why do attached documents take a long time to open

We run Citrix Xenapp Virtual desktops running IE9 with Confluence 5.5.3. When we open an attachment it takes an age to download and open. This is not the same for physical machines and is not an issue downloading and opening documents from any other web based system or file share.

1 answer

This widget could not be displayed.

Hi Peter,

I suggest to check if this happens with other Browsers using the same system. Maybe using a Firebug while opening the attachment can show you which component is taking most of time to load in the Browser and can give you some hint on where to look over?

I couldn't find a specific error with this environment in Atlassian docs, so it's probably some misconfiguration in the system. I might have overlooked though, so I'll leave this question open for other people to help as well.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

509 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you