What would cause Confluence to stop displaying notifications in the workbox for all users?

[Jennifer Kanach]

We have not received notifications in about a month, but are still receiving them via email.

[Zak Laughton]

Hi Jennifer!

There are certain notifications you'll only get by email, but not in the notification workbox (for example, updates to watched pages, "Recommended in Confluence"). However, you should get a workbox notification if any of someone...

• Shares a page or blog post with you.
• Mentions you in a page, blog post, comment or task.
• Comments on a page or blog post that you are watching.
• Likes a page or blog post that you are watching.

(For more info, see Configuring Workbox Notifications)

Can you confirm:

• Do you not receive a notification when one of the above actions happens?
• Do you have all three of the following plugins enabled? (See Disabling and enabling apps)
  • Workbox - Common Plugin
  • Workbox - Host Plugin
  • Workbox - Confluence Provider Plugin

– Zak

[David Mason]

Hi @Zak Laughton we're having the same issue.  Our notifications from Confluence and our Jira server stopped around 5 days ago. I can confirm all the workbox plugins are enabled.   Any other ideas?

[David Mason]

Oh, we also restarted the application after disabling and enabling the plugins.