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Very big delay on Confluence Cloud. Edited

I have a problem with Confluence Cloud. My friend has commented on one page. The problem is that when I have entered that page I was not able to see his comment in the next... 23 hours. After that time I got a notification, and a comment appeared on the page, and it was reporting the correct time - 23 hours ago. With his other changes, the story is the same - he publishes some changes, but I get them with huge delays. 

4 answers

0 votes
Mirek Community Leader Jan 13, 2021

Hi @Artur Jarosz , 

Is this only related to situation when your colleague post a comment? Or you get also delays from other users (other updates)? 

0 votes
Daniel Ebers Community Leader Jan 15, 2021

Hi @Artur Jarosz

is this happening from a regular basis or was this an one time error?
For Jan 12 there has been logged an Incident (https://confluence.status.atlassian.com/) but I do not consider this to be related as this was only for the Roadmap Macro.

Do you still notice this kind of delay? If so - and you can rule out any obvious local issue I'd encourage you to raise a request with Atlassian Support.

Regards,
Daniel

0 votes
Bill Bailey Community Leader Jan 15, 2021

I have seen others complaining about long lag times (hours) for data to fully update and sync on the Cloud, I think this may be a combination of connection issues along with overloaded servers. Atlassian is pushing people to the Cloud, but did they building out their network to handle the influx?

Thank you all for your answers.
It happened 3 times. 2 times for comments and once to publishing changes to a page itself. Right now everything seems to be alright. And every situation was related to one user. 

Bill Bailey Community Leader Jan 16, 2021

Could be a failure for his session to sync with the server. i.e. local connectivity.

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