Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,940
Community Members
 
Community Events
176
Community Groups

Users unable to log in to Confluence

Active users are suddenly unable to log into Confluence and its showing them different errors. 

For some users it says: "you cannot access"

For some it says: "Not permitted" 

For some it says: "login failed" 

Please advice the way forward. 

2 answers

0 votes

To add what the previous person posted, not permitted could be due to page restrictions or space permissions. Make sure the user exists in the space or has permissions in the space. 

Login error - check and reset the user failed login count. 

Hope that helps.

0 votes

Hi @Aashna Kumar ,

welcome to the Atlassian community!

All three errors are different :

  • You cannot access - it means that user has not application access
  • login failed - it means that user uses a wrong password
  • Not permitted - it means that user has no enough grant for access page

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events