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Users unable to log in to Confluence

Aashna Kumar
Aashna Kumar I'm New Here Aug 05, 2022

Active users are suddenly unable to log into Confluence and its showing them different errors. 

For some users it says: "you cannot access"

For some it says: "Not permitted" 

For some it says: "login failed" 

Please advice the way forward. 

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Alan Stephenson
Alan Stephenson Rising Star Aug 05, 2022

To add what the previous person posted, not permitted could be due to page restrictions or space permissions. Make sure the user exists in the space or has permissions in the space. 

Login error - check and reset the user failed login count. 

Hope that helps.

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader Aug 05, 2022

Hi @Aashna Kumar ,

welcome to the Atlassian community!

All three errors are different :

  • You cannot access - it means that user has not application access
  • login failed - it means that user uses a wrong password
  • Not permitted - it means that user has no enough grant for access page

Hope this helps,

Fabio

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