User login but the user profile is showing incorrect user name | Atlassian Confluence 8.6.2

[Hon Lai LING]

The Edge browser has shown Jack Z Liu  (ASL) profile instead of Charles ST Choy profile.  Charles login via SAML/SSO in Edge 

CHOY_CST

LIU_JZ

[Hon Lai LING]

Hi @Marc - Devoteam 

We can try the suggestion... however, if this can help, it will only defer the issue from happening so soon, not resolve the issue because it may happen again.

Is it possible to timeout or expire the cookies or SAML/SSO data in the browser ?

[Marc - Devoteam]

Hi @Hon Lai LING 

That's an IT thing in relation to SAML/SSO.

Who is in charge in and how is the SAML/SSO setup in Confluence related to your IDP.

This is not related to Confluence but SAML/SSO IDP session times.

[Hon Lai LING]

@Marc - Devoteam 

i did not see the session times parameter in the authentication methods.

Is there any where I can configure the IDP session times in authentication methods configuration like SAML SSO settings ?  I didn't find it 

If you are saying the SAML/SSO IDP, is there any parameters I can configure it in SAML/SSO?

[Marc - Devoteam]

Depends who manages your IDP, if this is done from AD or Azure AD, you would need to the users managing it.

Where is you authentication directory and how is this managed.

But sill if an a browser the same IDP SSO/SAML is used for other application and that is singed in in other browser accessible applications use this session automatically.

It has no direct Confluence relation.

[Marc - Devoteam]

Hi @Hon Lai LING 

Clear out all browser history and cookies as it seems there is SAML/SSO data in the browser of the laptop or the device used.