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User is not able to create template in personal space

Aad Kraaijvanger March 21, 2024

Hi one of our users is not able to create a template in his personal space.

He does get the Look and Feel option in Space Settings of his Personal Space.

Also the  <Create New Template> button. Clicking it opens a new page dialog but when he tries to save it he gets the message: 

There was an issue creating a template in this space.
Check if the spoace exists and if you have admin rights. But that you have by default.

2 answers

0 votes
Denise Williams
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March 28, 2024

Has the user set their space to "Current"?

I just had this issue with a space in which I am an admin, and it was because the space was not set to "Current."

Aad Kraaijvanger April 2, 2024

Hi Denise i am not familiar with that setting.  How is that done? 

Denise Williams
I'm New Here
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April 3, 2024

In our case, the space had been archived (Space settings > Manage space card > Archive space) and just needed to be restored. 

0 votes
Kishan Sharma
Community Leader
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March 21, 2024

Hi @Aad Kraaijvanger 

Is this happening with all the users or only specific user ? If you try it in any other alternate browser eg: Chrome/Firefox, does that make any difference ? 

 

Aad Kraaijvanger March 28, 2024

Hi , no other users are able to create template in own space.  And other browser, same issue.

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Thank you for confirming. I am unable to replicate this issue. Since other users can create templates in their personal space and only one user is affected, even though he have admin access to the space, this requires investigation from Atlassian Support. Please submit a support ticket with them. 

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